Don't be fooled in your online Christmas shopping: these are your rights

We live at a speed of vertigo and waste more time than we have in some traffic jam.When leaving work, we go to Yoga class or run to the park, we prepare the tupper the next day.If we have a little more time we go down to the bar to have a beer or watch a chapter of our favorite series on Netflix.At this rate, it is almost impossible to find a time to go shopping in search of Christmas gifts.That is why the internet is our favorite ally and, increasingly, we are more Spaniards who use the network to make purchases. This year we will spend 29,376 million euros on online purchases, which means an increase in the cost of purchasing products and services online by 19.2% compared to 2016 , according to an analysis through the Kelisto.es savings website.

However, it is important to know what our rights as consumers are so that there are no unpleasant surprises and have a safe experience during the acquisition of our gifts through the Internet.Here are 7 tips collected by the Kelisto.es website that we must take into account for online purchases not only on these marked dates, but throughout the year:

CONSUMER RIGHTS in online SHOPPING FOR CHRISTMAS

Identified and reputable companies

E-commerce companies operating in Spain have a legal obligation to publish on their website the data related to their company name, NIF, postal address and contact information. However, on platforms where transactions are made between individuals, it is important to look at the seller's qualifications and the opinions of other users.Knowing their reputation provides some guarantee of how the purchase process will take place.In case of doubt, the best is Communicate with the seller through your contact information.

Secure transaction

When you make your purchases online, you must take the same security precautions as when you do bank transactions , that is, use secure connections and have security or antivirus software installed in the device from which you make the purchase.Before entering bank details on any website it is necessary to verify that you have a recognized security certificate.In the top bar of the browser, where the URL of the website is placed, the »http://»Must be transformed into https://if your data is being encrypted and therefore protected.

Payment methods

The General Law for the Defense of Consumers and Users prohibits us from charging additional charges for the use of a specific payment method. The online store must give the option to pay in the way that suits us best (by credit or debit card, by bank transfer, PayPal...) without this implying an extra cost.Bank data should never be shared through emails with the online store, nor provide the PIN or security key, although if the card security number (CVV), which is found on the back of the card, is frequently requested, we must also keep all the documentation related to the transaction: confirmation of the order, proof of transfer or payment and shipping agreements (deadlines, costs, guarantees), as it may be necessary when making a claim.

Delivery terms and conditions

The delivery conditions must be specified during the purchase process. If not done, the user should know that the maximum delivery time for a product purchased through the Internet is of 30 days.If the seller cannot comply with the promised period, he has the obligation to notify him and he can decide if he continues with the operation or if he gives up without additional cost.In this case, the seller is obliged to immediately return the The General Law for the Defense of Consumers and Users establishes that, in case of unjustified delay, the user may claim to be paid twice the amount owed.

Returns

14.8% of the Spaniards that I bought on the Internet in 2016 suffered some incidence and 16.6% returned at least some product. Law protects your right to withdraw from the purchase within 14 days of the receipt of the product or the hiring of a service without having to give any justification.If the information about withdrawal is not available on the web, or it is not has communicated when making the purchase, the withdrawal period is extended up to 12 months without implying penalty or additional expenses.If it was not clearly indicated that in case of return the shipping costs are borne by the buyer, the seller will have to take charge of them.

Guarantees

When we shop online, the products or goods purchased are protected by the same guarantees as if they had been purchased at a store or physical store.Upon receiving a product, we must check the state in which the package arrives.If it was damaged or beaten, you can return it indicating the reason or sign the acknowledgment of the courier, leaving written record that it shows visible external damage.

How to make a claim

If you have any problem, the first step is to try to solve it through the seller's customer service.If a solution is not reached, you can take the case to the instances responsible for mediating your rights such as the Municipal Office of Consumer Information (OMIC). If you are a victim of a crime on the Internet, you must file a complaint with a Police Commissioner. In addition, the Civil Guard has the » Telematic Crime Group »dedicated to prosecuting any type of fraud through the Internet, and you can make your complaint online.

Be wary of excessive offers

In the face of ridiculously attractive prices, it is best to distrust: it may be a mistake or a fraud. Given this, it is best to seek references from the seller before making payment for avoid being a victim of a scammer.If the offer is from a recognized trade, it is most likely an error.Even if you pay, if you have not received the purchased product, the merchant could try to paralyze the buying and selling process by explaining that has been a misunderstanding.In this case, you would have the option to sue him before the consumer instances and present your case pending the verdict of the competent authority.

Comments

Is it a good idea to share photos of our children on social networks?

VGstockstudio/Shutterstock A few days ago it transpired that Gwyneth Paltrow, who has 5.3 million followers on Instagram, had had a small fight with her daughter, Apple Martin, after the 14-year-old girl called her mother's attention to climb to the social networks a photo in which she left.The important thing, beyond who is right, is that the issue has generated a discussion about where the limits on the information that parents should place they share their children on the networks. Related We often think in a wrong way that young people don't care about their privacy, a belief fueled by advertising campaigns they give because they share their personal life in excess or do not understand what they are exposed to.However, as I have written on some occasion on the subject, parents may have to worry less than they think, given that young people tend to to handle privacy responsibly.or, it should be the parents, and not their children, who were most careful with their o...

Why do young Spaniards want to be (at all costs) "popus" in social networks?

Through mobile, tablet or computer, teenagers are now connected at all times with their friends or strangers thanks to social networks, instant WhatsApp messaging or video platforms such as YouTube. According to data from the consultancy Comunica + por-, 40% of adolescents in this country are connected 24 hours a day, while 5 out of 10 connect until they go to sleep, and only 30% it is less than 3 hours a day.The intensive Internet connection is thus the modus vivendi of young Spaniards. Related In addition, this generation likes to use many media at the same time.While they watch television, listen to music, surf the Internet and connect to their social profiles, they may be doing their homework.social and apps to connect with your friends , like the popular WhatsApp, take your preferences .This is because, in the adolescent stage, people usually build their identity, wondering who they are and how others see them. Be accepted by peers They seek the acceptance of their peers ...

The 10 trends that have changed the way we shop from top to bottom

From the Orange Foundation they show us how the changes in the business fabric of our country are taking place thanks to the Internet and all its «friends»: the multiscreen, the social networks, the mobile, the cloud...If our (bis) grandparents saw us, they would not know how it is possible for us to buy a jacket by squeezing a few buttons.That if, as soon as we explained it, they would hook up without remedy.-The digital transformation of the retail sector shows us the keys to this process.Today we are going to study the ten trends that are being fundamental to change the way we buy.Do you aim? 1.The omnichannel of the retail sector Behind this long word, there is a very simple explanation.Do you want to buy from your PC, or better using the tablet, or maybe from the smartphone...? You can do it from the store's website or through Facebook. A multitude of channels and they all take us to the same port: a satisfactory purchase. 2.Automation, customization and recommendat...

The fourth century of the data guardian: this has changed the AEPD

October 1993.Bill Clinton has recently been elected president in the United States.Checoslovaquia has ceased to exist and the Medellin cartel terrorizes Colombia, while Pablo Escobar counts his last days.In the Spanish covers the future of Europe and democracy.There was talk of reforming the labor market and a new abortion law that would never be approved.Discussions resembled those of today, but a revolution was beginning to cook . Related The Internet was then something unknown to most of the population.In our country, there was a whopping 10,000 machines connected to the network (according to Red Iris data ).There were 10,000 web pages in the world.Mobile phones would be a luxury from the following year (1994); smartphones , still science fiction.Most of the inhabitants of the planet had not yet begun to leave the trail of data that haunts us today.And yet, that October of 1993 was born the Spanish Agency for Data Protection as a premonition of what was to come. everything ...

Tribes: the instant messaging app for musicians and their fans

Tribes, a startup of Spanish origin, has just launched a new free application that unites instant messaging, streaming music and the ability to connect musicians and fans Everyone with similar tastes. The application, which has just presented its mobile version for Android, allows you to create and join groups, called tribes, in which to comment, discover and listen to songs in streaming. Tribes, which has an intuitive interface and Colorist , offers more than 50 million songs to share and the possibility of creating and playing collaborative playlists in each tribe. »Music fans miss a place to interact with others fans and with our favorite bands, something like what was once MySpace, "explains its CEO and founder, Andres Sanchez through a statement." Social networks now play this role, but not They are designed or designed for music lovers.Using new available technologies such as messaging and streaming reinvent the concept and try to make Tribes the place of ref...

How to achieve the perfect selfie on Instagram (word of photographer)

That you raise your hand that has never taken a selfie ...Ok, you may not have finally uploaded it to Instagram because you have not left as favored as you thought, but all, at last and after all, we have succumbed to the temptation to photograph ourselves. If the reason why you have not dared to upload this snapshot to your social network is because you have not obtained the expected result, calm.It is not necessary to be the king or queen of the selfies, but here we are going to Offer a series of tips and tricks to improve your technique .Word of professional photographer. The light, the light... Let's recognize it.It has been difficult to find a photographer who wants to give us these guidelines.Not surprisingly, they usually work doing portraits, and the protagonist of their work is always in front of the camera, not behind. Therefore, Carlos Aires tells us that his main advice now is not to take any selfie ."The saturation is of such a magnitude that it seems ...

I want to be an eSports player, where do I start?

Nowadays, the eSports industry is something unbeatable for a rookie player .How many leagues are there? Where can you start playing professionally? without getting lost between forums and promotions? What requirements are necessary? If you are tempted to be an eSports player, read on. We are going to put a little order on this gigantic ecosystem that attracts more spectators and players every day and in which not only players, but also trainers, physiotherapists, lawyers and analysts of diverse people are involved, so if you want to train part of such a demanding industry, we already let you know: it requires a lot of discipline, commitment, companionship and sense of duty . PLAYING FOR FUN The common situation is usually the following: a player has been soaking up his favorite hobby for some time, consulting forums and improving his system in order to have a team capable of competing: headphones, a good keyboard and mouse, looking the best way to optimize the imput lag of ...

How to create animations online without touching a line of code

Although traditionally the photographic and video edition, the design of logos, the elaboration of posters and other disciplines were relegated to the professionals, the popularization of the Internet and the technological development have resulted in the birth of more tools simple to use that have brought this type of creations to all types of users. Today we will focus on those designed to design animations , something that we usually associate with complicated tasks and programming processes, however, it is possible to give rise to some of the funniest without touching a single line of code or download any software.These are the best online services that will allow us to do so. Make Web Video One of our favorites is Make Web Video, a site that is not only easy to use, but also has a vast and original selection of templates .For example, there are some to create cartoons , to design corporate videos, scrapbooks and others.Also, by passing over them, we can preview them,...

How to put music to a YouTube video without being deleted for infringing copyright

Upload a video to YouTube that contains a song may violate copyright and cause unpleasant consequences, from the removal of the video to, in case of repeated violations, the closing of the channel.However, put music on YouTube without infringing copyright is possible and there are several methods. Related You can take advantage of the functions of the portal that let you know if a song is usable and, in addition, monetize its use.It is also possible to access the archive of free songs made available by YouTube or, alternatively, go to one of the numerous Websites that host melodies with a Creative Commons license. But, we go in order with this little guide . All the options to upload music in a video The famous platform for watching and sharing videos introduced a system to discover how to use a particular song, even if it is covered by copyright. How to do it? Once the web has been logged in through the Google account, you must click on our image (or in the space for...

If you want to get rich on YouTube, you better not talk about politics

There are youtubers gastronomic, fashion, technology, games and almost anything that comes to mind, some of them with masexito and others with less.The illusion of all these new audiovisual communicators is to live from it and become the new Rubius.And it may be that someone achieves this dream... as long as he does not choose national politics as thematic. At least it is what emerges from a study recently published, prepared by teachers Vanessa Rodriguez Breijo, Jorge Gallardo Camacho and Javier Sierra Sanchez, from the universities of La Laguna and Camilo Jose Cela. Enel, concludes that Youtube is a territory that is not very fertile for political debate. selflessness for politics In fact, as highlighted in the conclusions of this investigation, the frequency, number of views and user interaction in the videos selected in the sample revealed that the viewers had less interest in politics that for other themes related mainly to entertainment and it seems, in addition, that ...

Network One Online

Search This Blog