Don't be fooled in your online Christmas shopping: these are your rights

We live at a speed of vertigo and waste more time than we have in some traffic jam.When leaving work, we go to Yoga class or run to the park, we prepare the tupper the next day.If we have a little more time we go down to the bar to have a beer or watch a chapter of our favorite series on Netflix.At this rate, it is almost impossible to find a time to go shopping in search of Christmas gifts.That is why the internet is our favorite ally and, increasingly, we are more Spaniards who use the network to make purchases. This year we will spend 29,376 million euros on online purchases, which means an increase in the cost of purchasing products and services online by 19.2% compared to 2016 , according to an analysis through the Kelisto.es savings website.

However, it is important to know what our rights as consumers are so that there are no unpleasant surprises and have a safe experience during the acquisition of our gifts through the Internet.Here are 7 tips collected by the Kelisto.es website that we must take into account for online purchases not only on these marked dates, but throughout the year:

CONSUMER RIGHTS in online SHOPPING FOR CHRISTMAS

Identified and reputable companies

E-commerce companies operating in Spain have a legal obligation to publish on their website the data related to their company name, NIF, postal address and contact information. However, on platforms where transactions are made between individuals, it is important to look at the seller's qualifications and the opinions of other users.Knowing their reputation provides some guarantee of how the purchase process will take place.In case of doubt, the best is Communicate with the seller through your contact information.

Secure transaction

When you make your purchases online, you must take the same security precautions as when you do bank transactions , that is, use secure connections and have security or antivirus software installed in the device from which you make the purchase.Before entering bank details on any website it is necessary to verify that you have a recognized security certificate.In the top bar of the browser, where the URL of the website is placed, the »http://»Must be transformed into https://if your data is being encrypted and therefore protected.

Payment methods

The General Law for the Defense of Consumers and Users prohibits us from charging additional charges for the use of a specific payment method. The online store must give the option to pay in the way that suits us best (by credit or debit card, by bank transfer, PayPal...) without this implying an extra cost.Bank data should never be shared through emails with the online store, nor provide the PIN or security key, although if the card security number (CVV), which is found on the back of the card, is frequently requested, we must also keep all the documentation related to the transaction: confirmation of the order, proof of transfer or payment and shipping agreements (deadlines, costs, guarantees), as it may be necessary when making a claim.

Delivery terms and conditions

The delivery conditions must be specified during the purchase process. If not done, the user should know that the maximum delivery time for a product purchased through the Internet is of 30 days.If the seller cannot comply with the promised period, he has the obligation to notify him and he can decide if he continues with the operation or if he gives up without additional cost.In this case, the seller is obliged to immediately return the The General Law for the Defense of Consumers and Users establishes that, in case of unjustified delay, the user may claim to be paid twice the amount owed.

Returns

14.8% of the Spaniards that I bought on the Internet in 2016 suffered some incidence and 16.6% returned at least some product. Law protects your right to withdraw from the purchase within 14 days of the receipt of the product or the hiring of a service without having to give any justification.If the information about withdrawal is not available on the web, or it is not has communicated when making the purchase, the withdrawal period is extended up to 12 months without implying penalty or additional expenses.If it was not clearly indicated that in case of return the shipping costs are borne by the buyer, the seller will have to take charge of them.

Guarantees

When we shop online, the products or goods purchased are protected by the same guarantees as if they had been purchased at a store or physical store.Upon receiving a product, we must check the state in which the package arrives.If it was damaged or beaten, you can return it indicating the reason or sign the acknowledgment of the courier, leaving written record that it shows visible external damage.

How to make a claim

If you have any problem, the first step is to try to solve it through the seller's customer service.If a solution is not reached, you can take the case to the instances responsible for mediating your rights such as the Municipal Office of Consumer Information (OMIC). If you are a victim of a crime on the Internet, you must file a complaint with a Police Commissioner. In addition, the Civil Guard has the » Telematic Crime Group »dedicated to prosecuting any type of fraud through the Internet, and you can make your complaint online.

Be wary of excessive offers

In the face of ridiculously attractive prices, it is best to distrust: it may be a mistake or a fraud. Given this, it is best to seek references from the seller before making payment for avoid being a victim of a scammer.If the offer is from a recognized trade, it is most likely an error.Even if you pay, if you have not received the purchased product, the merchant could try to paralyze the buying and selling process by explaining that has been a misunderstanding.In this case, you would have the option to sue him before the consumer instances and present your case pending the verdict of the competent authority.

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