Although we buy less online than Northern Europeans, Britons or Americans, e-commerce in Spain is progressing at a high rate of more than 20%.Who does not plan their holidays online and buys plane tickets Or make reservations for hotels and excursions in specialized pages? Online purchases of music, books or electronic equipment are also growing, especially after the landing in Spain of the giant Amazon. Related
However, most of those still They do little shopping online or those who stay out of e-commerce use as an excuse the issue of security.They do not trust the Internet and are reluctant to give their personal data and those of their credit card.In this post, We give you a series of tips to surf and buy insurance on the Internet, and avoid getting teased because they don't send you the product, they send you a fake one or, worse, they keep your account information for other purposes..
Enter pages that have someone behind
When you are going to buy a product or a service on the Web, check who sells it to you .It should be an easily located company that has physical offices, telephone, contact fax and contact information tax identification...If you had any problem, this information will help you solve it.
Make sure you're on safe ground
To verify that the sales site is secure, you will have to look at the left margin of the browser.There is usually a green lock and an indicator that the site is "safe" If we see that green turns red, it is that the provider is not so reliable.On the other hand, when you go to pay, the url should start with "https" , and not with "http ", as usual.
Save vouchers
Keep emails from purchase confirmation , or make a capture of the page when the payment transaction is accepted.All this information will be useful later in case claims have to be made.
You have the right to open the package
The most common is the payment by debit or credit card, for the speed of the process, but in the case of making payment on delivery, the seller must be required to allow the package to be opened when it is received, in order to verify that everything is fine and then avoid surprises .
The product information and payment method must be clear and complete
It is advisable to go to stores that display comprehensive product information, with all its specifications, and also tell you everything in terms of guarantees, prices, taxes, payment methods, delivery times or costs of transport .
Right to return
The online store has to make it clear how the product can be returned in case it is not the buyer's taste or if it has a defect.The consumer defense laws in Spain recognize the "right to withdrawal" , which means that the user has 14 days to go back in the purchase of a good or service without justifying the reason, and that the amount must be refunded to the buyer as well the term of another 14 days from that moment.
Paypal is an interesting option
This payment service is suitable when we buy in websites from distant countries that have what we are looking for, but that do not give us all the confidence.And that is that Paypal reimburses the money to the user in case of fraudulent sale.
Beware of bargains
Do not trust sites that make you scandalous offers .As the saying goes, "no one gives four pesetas hard", and it is likely that the objective of those sites is to scam the unsuspecting with products false or never going to be sent.
Use common sense
Very general advice: trust your instinct and apply common sense.And if you see something suspicious on the page or in the offer they make to you, check back.Keep in mind that with just one click away you will have a safe place that will avoid headaches.
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